1. Shipping cost
Free shipping on all order.
2. Delivery Time
Delivery Time=Processing Time+Shipping Time
Shipping time: 5-7 days
Processing Time: 1-2 days
Note: During peak seasons and promotional sales, delivery might take a little longer.
3. Where does MAXGREEN deliver?
U.S:
We ship orders to all 50 U.S. states (and Washington D.C.) Monday – Friday, except public holidays. Please note that we do not ship to APO/FPO/DPO addresses.
Europe:
UK
France
Germany
Italy
Spain
Ireland
Netherlands
Austria
Poland
Denmark
Sweden
Finland
Belgium
Other countries and regions not listed are not available to be shipped to yet. Thank you for your understanding.
4. How can i track my order?
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.
As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.
5. What should I do if the delivery is delayed/What if my package is lost
Our parcels are delivered by logistics companies, which can track the logistics status in real time, but if the delay/loss is caused by irresistible reasons, we are also deeply sorry, we can do the following:
A, Maintain communication with the our service
The last thing we want to see is that your package has been delayed. Make sure we know the status of the package. We will keep in touch with you at any time and let you know the status of the package. And explain the situation to you.
B. Track your goods in real time
When you notice a delay at any time during the shipment process, you can take some form of action: send a replacement package in a faster way. Or, if there is a delay and you are anxious to get the package, you can contact us, and we may re-issue the package using other shipping methods according to the situation.
6. About cancel your order
You can cancel your order, we accept order cancellations before product processing. If the order is canceled by that time, you will get a full refund.But If the product has already been shipped out, we will unfortunately be unable to cancel the order. Thank you for your understand!
Note: You will be notified by email once the order has been sent. So it is can not to cancel the order after the goods have been shipped. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understand!
If you have any question,You can contact us directly: sales01@maxgreentech.com